4.3
- Las Afortunadas 1. Edf. Palm Garden., 35625 Jandía. Solana Matorral, Las Palmas
- "While on holiday in Fuerteventuta my elderly Mother ran out of one of her eye medications. Not knowing if the specific item could be purchased over the counter, I visited our closest Chemist which was the Farmacia Faro, Morro Jable. This store was exceptionally clean and the staff were incredibly helpful. Despite the language barrier, we managed to quickly understand each other and establish that new eye drops would be required. These were ordered and I was advised that they would be available on Saturday (next day). Unfortunately, when I arrived on Saturday morning to collect the drops I was told that they had not been delivered. This was clearly not the fault of the Pharmacy or it’s Staff but down to their supplier who had let them down. The same Pharmacy colleague was on hand to let us know what had happened and she was genuinely upset that we had been let down. We were quick to make it clear that these things can happen and that we did not hold Lucia personally responsible. The eye drops, we were assured, would now be available on Monday. It was Lucia’s actions then that completely changed the situation. Lucia took our hotel details and promised to deliver the drops as soon as they were at the Pharmacy. True to her word, Lucia came to our hotel on Monday morning with the eye drops! What made it more exceptional was that it became obvious to us that Lucia was there on her day off. These days it is incredibly rare to see or experience such dedication, personal accountability or desire to deliver such excellent customer service. Lucia managed to do all of that and more, her actions served to restore a little of my faith in humanity. Thank you Lucia and Farmacia Faro for going above as well as beyond to ensure that we were happy, satisfied customers ❤️"